Tuesday, August 24, 2010

ZoneEdit credit purchase process makes me queasy

[Edit: @ZoneEdit kindly helped me figure this out via twitter and in comments below and I was able to pay online via credit card. They're in the midst of updating their service so hopefully most of the quirks and queasiness I just experienced will go away in the coming months. ]


I just tried to buy some credits from you and got this message from your web site (full page below):

Security Request C503
The credit card company has electronically requested that we verify
the authenticity of your order.

In order to complete this order, you must either FAX, or scan and
email, a photocopy of the front AND back of your credit card.

This upgrade purchase process seems pretty abnormal to me and doesn't build up my confidence in you.

Your service over the years has been fine and your upgrade offer is more than fair. You may have had downtime, but I never noticed. I'm happy to throw $10.95 your way to avoid looking for an alternative.

BUT, if your company is so shady that neither Paypal nor Google Checkout will let you set up an account why would I want to give you a photocopy of my credit card?

I thought maybe this 'electronic request from the credit card company' might be a result of the deliberate errors I put in my address many years ago when I trusted you less than I do now. Of course since it throws this error before you've even asked me for a credit card # there's no way you've done any kind of check with a real credit card company yet. It seems like you're lying to me. Don't lie to me about credit card transactions.

The page URL for the error page makes it look like you do this to everyone, not just exceptions:

----------------------------
Security Request C503
The credit card company has electronically requested that we verify
the authenticity of your order.

In order to complete this order, you must either FAX, or scan and
email, a photocopy of the front AND back of your credit card.

Our FAX number is +1 360-397-8707
Our email address is billing@zoneedit.com

Also include a signed authorization resembling the following:

I hereby authorize Zone Edit, LLC to charge my account


___________________________________(1)*, Exp. __________ (2)
for the amount $10.95

Signed,


___________________________________(3)
Me

Print, fill in the information above:
(1) Credit card number
(2) Credit card expiry date
(3) Signature

My credit card statement address:

My contact Information is:


--------------------------

Having a credit card # hijacked is a pain in the ass. Many of us credit card users have been conditioned to be suspicious of anything out of the ordinary, and your buy process is not ordinary. I did a search for ZoneEdit scam and didn't find much of interest, just this guy, so I'm willing to give you the benefit of the doubt if you can explain what's going on.

Let me know if there are other options for me to pay.

Thanks,
Andrew


On Tue, Aug 24, 2010 at 2:27 PM, ZoneEdit <noreply@zoneedit.com> wrote:

The new ZoneEdit is nearly here! We're still extending our offer to free customers to purchase a credit and maintain all 5 free zones rather than being reduced to 2 in the new system, so if you intend to purchase a credit and keep your free zones, make sure you do so this week by logging into your account and going to the "Account Info" tab to make a payment. Once your account is migrated, you won't be able to retroactively purchase a credit to keep 5 free zones.

We are doing final controlled testing, and as of the end of this week we should be ready to begin migrating customers to the new system. The migration will begin slowly to ensure there are no issues with customers live in production. If you haven't seen the changes coming to ZoneEdit, you can view a full list at http://update.zoneedit.com/

Assuming all goes according to plan, we should have a majority of users on the new system within two months. If you are interested in beta testing the new interface as one of the first users migrated, you can sign up at http://update.zoneedit.com/.

Connect with us on Twitter @ZoneEdit and share your thoughts or questions. We plan to share screen shots and more this week leading up to the launch!

Sincerely,
The ZoneEdit Team
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