Monday, August 24, 2009

If You Don't Ask, You Don't Get - Google Voice Apps Refunds

When I heard that the Google Voice app was rejected and the other two Google Voice apps were removed it didn't even occur to me that they'd pull it back from people who purchased before the removal.

On my next restore I found the app was no longer there, so I sent a note in to Apple to find out what the scoop is - where's my app or where's my refund!

---------- Forwarded message ----------
From: iTunes Store <iTunesStoreSupport@apple.com>
Date: Mon, Aug 24, 2009 at 10:23 AM
Subject: Re: I have another purchase or download-related question.; Follow-up:
To: andrew

Hi Andrew,

I hope you are having a great day so far. My name is Kanitra and I will be happy to assist you.I'm sorry to hear "VoiceCentral" was removed from the store shortly after you purchased it.  I have reversed these charges. You will see a credit of $2.99 in three to five business days. If store credit was used for this purchase, you should see the credit post within three to five business days. If you still do not see your store credit, you will need to sign out of the iTunes Store and sign back in.

Thanks for being a valued iTunes customer.

Sincerely,

Kanitra
ITunes Customer Support
http://www.apple.com/support/itunes

Please Note: I work Sunday-Thursday, 8am- 5pm CT

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated

Customer First Name : Andrew
email : andrew@andrewsdomain
Web Order # : 123412341234
Support Subject : I have another purchase or download-related question.
Sub Issue : Other Question
Comments : iTunes Account Name: acodring
Platform : iTunes-iPhone/3.0 (2)
Item Name : VoiceCentral
Comments from Andrew:

You removed this application from the App Store after I purchased it.
I later had to restore my iPhone and the app will no longer install.

When will you process a refund for this?  I would have thought you'd do it automatically given the wierd situation you've created with these types of apps.

Really it's a pretty deceitful way to operate that really won't encourage me to buy more apps if you can just remove them at any time and deny me access to them.

Thanks,
Andrew
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