Sunday, January 11, 2015

United Airlines Customer Service: Your Kiteboard Excess Baggage Refund Request

Hi there,
I do not agree with your assessment below.

I did dispute the charge at the time, and the ticketing agent agreed with me. 

Your website clearly stated that the fee would be $150, but the computer system would not let the agent enter that amount.

If the kiteboard or kiteboard container is over 50 pounds (23 kg) or is greater than 62 (158 cm) total linear inches (L + W + H), a $150 service charge applies each way. The service charge is in addition to any excess baggage charges that may apply, but first or second bag charges do not apply.

Each time he entered $150 the system would change it to $200.

The agent apologized for the inconvenience and told me I should just pay so I could make my flight. He confirmed several times that I could get the $50 refund through customer service. I know of United's 'customer service' reputation so I asked him to write down his contact information on my ticket so I could refer to it in this communication, but I realized later he only wrote 'Luis'.

So, I was either deceived by the information on your web site, or by your ticketing agent. 

Either way I know you wouldn't want to penalize a valued customer for your systemic failings.

Please process my refund request for $50.


On Mon, Dec 29, 2014 at 3:28 PM, Customer Refund Services <> wrote:

TICKET(S): 016 5830 605 393, 016 5830 605 394
REQUEST ID:18267532
Dear Andrew Codrington:
Customer Refund Services has received your request for refund of the above referenced ticket.
  • United realizes that at times it may be necessary to travel with an item that exceeds weight limitations where additional charges may apply. In this event, all charges must be disputed at the time of payment for refund consideration. No refund will be considered after that time; therefore we are unable to honor your request.
Please be assured that United Airlines values your business and we look forward to serving you again in the future.

Wednesday, April 20, 2011

Gelaskins stands behind products, despite clumsy owners

Thank you very much Barbara, that's a very kind gesture.

On Tue, Apr 19, 2011 at 10:03 AM, Barbara <> wrote:
Hey Andrew!

A new skin will be on its way this week! Hopefully you can return to your happy state :-)

Barbara | GelaSkins Inc.
Check us out on Facebook and Twitter!

On 2011-04-15, at 3:35 PM, Andrew Codrington wrote:

> Hello Barbara,
> Thanks for your reply!
> The iPad and skin went into and out of the slip case several times before it caught and furled up like that.
> I probably got over confident in the skin's stickiness and jammed it in a bit too quickly while the stewardess was scowling at me to turn off my electronic device.
> Now I know the skin has its limits I think I can take enough care to make a new front cover last much longer than 5 days!
> If you were making an offer to send a new one below that would be very kind and would be very appreciated. It would certainly return me to the happy state I was in just prior to "The Furling Incident." :-)
> Thanks,
> Andrew
> On 2011-04-15, at 3:08 PM, Barbara <> wrote:
>> Hey Andrew!
>> Ugh thats no good! Did the case just catch on the front skin? If we send you another skin will the same thing happen? :-)
>> Barbara | GelaSkins Inc.
>> Check us out on Facebook and Twitter!

>> On 2011-04-14, at 11:19 PM, Andrew Codrington wrote:
>>> Sad to report the front part of my gelaskin lasted 5 days before
>>> getting half furled up in a tight roll when I put the iPad into a slip
>>> case.
>>> I managed to unfurl the damaged half without removing the rest and
>>> restick it to the front bezel, but it is not in great shape. I think
>>> the technical term is "All beat to hell." The front of it has sticky
>>> stuff from the back and it has rippled in many places. It no longer
>>> makes me happy, as you might imagine.
>>> Cheers,
>>> Andrew

>>>> On 2011-04-05, at 5:22 PM, GelaSkins <> wrote:
>>>>                               Apr 04, 2011
>>>>                               UPS Expedited
>>>>                                                       Your wallpapers
>>>>                                                       Here are custom wallpapers for your devices
>>>>                                                   <>
>>>>                                                       Temple Monk
>>>>                                                       for iPad 2

Friday, December 10, 2010

iPhoto - How To Change Print Product Store

I want to send a calendar to friends in Italy, but iPhoto wouldn't let me change the shipping country.

Apple Support cheerfully told me it couldn't be done:

"Andrew, unfortunately I am sorry to tell you that this is not possible. Please understand that Apple Print Product service does not sell or ship to customers whose billing or shipping addresses, are outside of their own country."

Luckily the Internets were more helpful and told me how to change my iPhoto print product store.

Looks like it worked, unless my credit card is rejected for being out of country...

Grazie iPhoto
Originally uploaded by acodring

Wednesday, December 1, 2010

HDPVR, VDPAU, MythTV, stuttering audio, CPU scaling, and a happy ending

Quick notes in case it helps some random googler, or me later when I forget what I did...

I finally bought a Hauppauge HDPVR to go with our mythtv system. It's hard not to HD once you know it's there.

Installed using mostly the HDPVR page on the mythtv wiki.
Our Rogers Ottawa Scientific Atlanta SA4250HD might support firewire, but I don't have firewire on my machine, so I kept going with the MCE IR blaster to change channels.

Unfortunately every channel change would hang the HDPVR. After some attempts to figure that out I pressed the distribution upgrade button and went to mythbuntu 10.10 from 10.04. Magically things started to work.

I could now record HD video, but NVIDIA VDPAU playback had stuttery audio through Pulseaudio. A little comment about VDPAU & cpu frequency scaling caught my eye on the VDPAU wiki page and with a little fiddling I changed my lower limit to something that worked.
Not sure why, but I had to "sudo su -" to be able to enter this command:
echo 2700000 > /sys/devices/system/cpu/cpu0/cpufreq/scaling_min_freq

Before I changed it the minimum frequency on my machine was at 1GHz. Seemed like a good idea when I set it to save power, but apparently it slows down a bus somewhere and doesn't allow the GPU to communicate fast enough.

That worked until the next reboot. I'll have to figure out how to get it to stick another day, probably when I figure out how I'm really supposed to use cpufreq/ondemand.

Sunday, November 28, 2010

School Projects, Wisdom Passed Down

This project allowed me to pass down several truths to my youngest:

- You can never have too many clamps
- Dozuki saws cut on the pull stroke
- J.B. Weld is duct tape's liquid state

Monday, November 22, 2010

Google Maps Working Out Kinks in Bicycle Directions

I saw someone mention Google Maps had rolled out bicycle directions today and thought I'd give it a try.

The bicycle logo is there, but it doesn't look like it's all connected up just yet. It was able to quickly calculate walking directions for this difficult route.

I'm sure it'll work soon so I'll look forward to yet another useful addition to Google Maps. Will it work on my iPhone without a software update? Stay tuned!

Tuesday, August 24, 2010

ZoneEdit credit purchase process makes me queasy

[Edit: @ZoneEdit kindly helped me figure this out via twitter and in comments below and I was able to pay online via credit card. They're in the midst of updating their service so hopefully most of the quirks and queasiness I just experienced will go away in the coming months. ]

I just tried to buy some credits from you and got this message from your web site (full page below):

Security Request C503
The credit card company has electronically requested that we verify
the authenticity of your order.

In order to complete this order, you must either FAX, or scan and
email, a photocopy of the front AND back of your credit card.

This upgrade purchase process seems pretty abnormal to me and doesn't build up my confidence in you.

Your service over the years has been fine and your upgrade offer is more than fair. You may have had downtime, but I never noticed. I'm happy to throw $10.95 your way to avoid looking for an alternative.

BUT, if your company is so shady that neither Paypal nor Google Checkout will let you set up an account why would I want to give you a photocopy of my credit card?

I thought maybe this 'electronic request from the credit card company' might be a result of the deliberate errors I put in my address many years ago when I trusted you less than I do now. Of course since it throws this error before you've even asked me for a credit card # there's no way you've done any kind of check with a real credit card company yet. It seems like you're lying to me. Don't lie to me about credit card transactions.

The page URL for the error page makes it look like you do this to everyone, not just exceptions:

Security Request C503
The credit card company has electronically requested that we verify
the authenticity of your order.

In order to complete this order, you must either FAX, or scan and
email, a photocopy of the front AND back of your credit card.

Our FAX number is +1 360-397-8707
Our email address is

Also include a signed authorization resembling the following:

I hereby authorize Zone Edit, LLC to charge my account

___________________________________(1)*, Exp. __________ (2)
for the amount $10.95



Print, fill in the information above:
(1) Credit card number
(2) Credit card expiry date
(3) Signature

My credit card statement address:

My contact Information is:


Having a credit card # hijacked is a pain in the ass. Many of us credit card users have been conditioned to be suspicious of anything out of the ordinary, and your buy process is not ordinary. I did a search for ZoneEdit scam and didn't find much of interest, just this guy, so I'm willing to give you the benefit of the doubt if you can explain what's going on.

Let me know if there are other options for me to pay.


On Tue, Aug 24, 2010 at 2:27 PM, ZoneEdit <> wrote:

The new ZoneEdit is nearly here! We're still extending our offer to free customers to purchase a credit and maintain all 5 free zones rather than being reduced to 2 in the new system, so if you intend to purchase a credit and keep your free zones, make sure you do so this week by logging into your account and going to the "Account Info" tab to make a payment. Once your account is migrated, you won't be able to retroactively purchase a credit to keep 5 free zones.

We are doing final controlled testing, and as of the end of this week we should be ready to begin migrating customers to the new system. The migration will begin slowly to ensure there are no issues with customers live in production. If you haven't seen the changes coming to ZoneEdit, you can view a full list at

Assuming all goes according to plan, we should have a majority of users on the new system within two months. If you are interested in beta testing the new interface as one of the first users migrated, you can sign up at

Connect with us on Twitter @ZoneEdit and share your thoughts or questions. We plan to share screen shots and more this week leading up to the launch!

The ZoneEdit Team
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